Award-winning solution for UK business with No Upfront Connection Payments, Unlimited Calls to UK Landlines and Mobiles, HD quality VoIP Handsets* Desktop Softphone and Mobile Application
Choose how your staff make and receive calls with options for desktop phones, dect phones, desktop soft phone and mobile applications
Control where and when calls are answered or made by staff, setup scripts and be more proactive with system updates/changes controlled at the click of a button
Add and remove system users, with functions to schedule time plans for shift patterns, DDIs, Voicemail, Do Not Disturb and a range of reporting data to measure performance
Voice and data are ALWAYS protected because it is created with a native encryption system. Security features are built-in inside the phone system platform
Empower your call handling teams and boost productivity with VoIP phone systems. Discover which cloud-based solution best suits your business requirements with enhanced Voice, Video and Messaging features to grow your business and streamline processes including voicemail, call recording, mobile/desktop Apps and real-time analytics.
Flexible solutions that work the way you do - no limitations!
Secure by Design with unrivalled encrypted voice secured in the cloud
Leading voice technology designed for business with 2 staff up to 5000 staff
The traditional dialpad handset is often being replaced with headphones connected to a laptop or desktop PC
The traditional desktop telephone handset has evolved with VoIP, offering quick access to contacts, call control functions and speed dials using programmable line features.
A physical device on the desk allowing user to answer calls instantly
Handset costs can be high and are often seen as an unwanted cost
High-definition call quality on calls using G711 codec
Restrictions to use of voice only technology
Headsets have become increasingly popular with the adoption of desktop soft-phones and mobile applications. Desk clutter is reduced with headsets and calls can be handled from any device.
Wearable item with simple functions to answer and terminate calls
Handle calls on the move with complete flexibility
High-definition call quality on calls using G711 codec
Full enablement of WebRTC technology using voice and video
A wide range of feature-rich functionality and control. VoIP platforms have enhance the way businesses communicate
Managing calls has never been more important. VoIP system users now have the choice of handling voice and video calls from a handset, desktop or mobile application from anywhere
Configure where and when calls are answered. In the modern working environment a flexible time schedule and instant routing control helps staff and callers at all times
High quality HD calls are created using VoIP telephony. Crystal clear sound quality is delivered through wide-band audio codecs to easily communicate with any callers device
An average 33% saving is made by switching from a traditional PBX phone system to VoIP. On-net calls and reduced 'expert' maintenance is delivered as a low monthly cost
VoIP is an affordable and scalable option for many businesses. Indeed, scalability can be much more important when it comes to future-proofing than anything else
Integration occurs when two systems come together to work as one system, effectively sharing data between them without requiring manual input or actions by the user
Simple easy-to-use technology that allows you to make voice calls using a broadband Internet connection instead of a traditional (or analog) telephone line
PBXs require SBC and VPN to work remotely) VoIP is often secure by design, i.e. there is no need for SBC or VPN as voice/data is protected using a native encryption systems
In addition to voice, video calling is enabled on VoIP platforms. VoIP technology offere an interface or application to facilitate the calls and videos over the internet
Comprehensive call and contact analytics solutions offering insight into how your contact processes are working. From historic call logging to advanced contact centre analytics
Functionality, flexibility and control of your users and calls from market leading VoIP platfroms
Horizon Cloud is a complete business phone system which provides businesses with extensive fixed and mobile telephony capabilities. Managed via an easy-to-use web portal that enables you to take exacting control of your telephony. Gamma released their market leading VoIP platform in 2012 in conjunction with Broadsoft collaboration solutions, added to their tier-1 network for unrivalled functionality and resilience.
Enterprise-grade telephony features and administration tools focused on your business. Voice, Video and Messaging made available to users through a web-based interface or mobile application. NTA have been VoIP innovators for over 15 years with leading-edge technologies that help businesses to stay connected, stay organised and plan for the future. The platform has over 500 features. Some of which include Voicemail, Voicemail to Email, Call Queuing, Hunt Groups and IVR, with sophisticated features such as Wallboards and CRM Integration.
Cirrus deliver an enterprise-grade Cloud Contact Centre for today’s fast-growing customer focused businesses. Whether you are big or small, our solutions help you deliver the experience your customers deserve. The solution is loaded with useful features, each one with its own meaningful purpose. We listen to our users and integrate their feature requests on a regular basis. Cirrus Contact Centre is not only built by us, but also by our users.
Daisy Hosted Voice is a business VoIP phone system that runs over the internet, rather than traditional copper wires. Switching to this solution not only futureproofs your business but also offers all businesses enterprise-level functionality with maximum call quality and increased levels of reliability. The Daisy Hosted Voice product offers built-in business continuity and disaster recovery capabilities with call re-routing functionality.
The First Cloud Browser-Based Unified Communications and VoIP PBX. Collaborate, share and be the fastest and easiest to reach in your market. That’s the magic of Wildix powered by WebRTC as the first cloud browser-based unified communications solution able to boost efficiency, guarantee an increase in sales and provide a complete business collaboration platform that is entirely secure by design (with no VPNs or external SBCs required).
Eve is an intelligent hosted IP telephony service that helps you to communicate clearly with whoever you need to, wherever you are. EVE's purpose is to help your business adapt and thrive. It is an exceptional voice everywhere solution designed to go beyond traditional phone systems, not replicate them. You will find its wide range of capabilities exceptional and it can keep you safe from telecoms fraud.
Supercharge your organisation’s growth with unified communications, collaboration and customer experience technology. With Mitel’s next generation solutions, you can enable new ways of working, supporting your employees to call, chat & video securely — also stay connected regardless of whether they sit next to each other in the office, or remotely at home.
A VoIP Phone System contains the features, functionality and management tools that are present in a traditional PBX phone system. The one crucial difference; a VoIP system is hosted in the cloud. VoIP has revolutionised the way that businesses communicate with a wide range of editable functions presented in an easy-to-use interface for voice, video and chat - removing the need for telecoms engineers to configure call routing and enable/disable user functions.
A full & flexible UCaaS platform offering Efficient Call Distribution - Quickly route calls to the right person. Greater team productivity. Better customer experience. Accessible Anywhere - Maximise productivity by enabling staff to work from anywhere efficiently and effectively. Less Admin. Better Control - A self service admin portal to manage users, licenses, costs, and security through one interface.
VanillaIP is a leading UK provider of real-time, integrated communication solutions in the Cloud. VanillaIP offers a unique balance of innovative services, including BroadSoft Hosted PBX, desktop and mobile apps. Uboss allows customers to self-serve, real-time 24/7, putting them in the driving seat in managing their services. Being cloud based, we are fast, feature-rich, secure and accessible anywhere. Build a successful future in the Cloud with VanillaIP.
An outline of the top benefits of a Voice Over Internet Protocol phone system
Call control and User control is optimised with a hosted phone system. An easy to use interface is provided, with access to instant moves and changes at the click of a button
Add and remove users without the need for engineer visits or setup delays. VoIP systems can scale from 2 users up to 5000 users, including multi-site management
VoIP platforms are configured to meet your business needs and then enhance using a wide range of functionality. Configure routing, users and systems as you require
Traditional PSTN and ISDN circuits are being removed across the UK. Switching to a data driven service which handles voice is here to stay with unrivalled resilience and control
Resilience and reliability is a key priority for data carriers across the UK. Backup servers, data centres and DR plans ensure that calls are made and received without downtime
The rental charges and call costs when using a IP based phone system are reduced compared with a PBX platform which requires separate line costs and user costs
The G711 codec is used with IP calls, which offers HD (High-Definition) call quality across internal/external calls. Business grade network assurance is often offered
System configuration is commonly setup by the network support and provisioning teams. This means that users can simply login or plugin a handset and start working
With VoIP telephony there are many questions raised by UK businesses - Our experts have provided the answers
A PBX (Private Branch Exchange) is often referred to as a TDM (Time Duplex Multiplexer) phone system. The traditional PBX system is typically an on-premise system which is not connected to an ISDN service rather than a data network. VoIP (Voice over Internet Protocol) is the next generation phone system technology, which means that the voice is converted into data and transferred over the data network. VoIP phone systems are commonly hosted but can be on-premise in some instances. The management of a PBX system can be more time consuming than a VoIP solution. With VoIP, it can be as simple as adding licenses and moving on, compared with PBX which often required cards or cabinets and requires an engineer onsite to physically install components.
Full flexibility is offered with VoIP solutions. You can choose from monthly rolling contracts to 36 months depending on your requirement and budget.
Refurbished handsets are available from £50.00 one-off fee. New handsets from leading manufacturers including Cisco, Polycom, Yealink and Wildix start at £75.00 with the average handset cost at around £130.00.
Yes, VoIP applications can be run on mobile devices, tablets, laptops and desktop PCs. Soft phones are commonly used in conjunction with headphones via the stereo jack port or using bluetooth.
